I.C Slow to load

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rockon

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Post Number: 274
Registered: 08-2003

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Tuesday, July 22, 2008 - 05:46 pm:

Just wondering if anyone else is having troubles opening IC charting. After clicking on the shortcut(desktop or start menu) it takes about 30 seconds before anything happens.No other applications have this problem.Once it has opened, there are no problems.

The only thing out of the ordinary was when I finally opened IC on the weekend, the tool bars were all over the place.The only problem now seems to be a reluctance to crank up.Thanks.

gdd3

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Post Number: 327
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Wednesday, July 23, 2008 - 03:15 pm:

Rockon....ditto at my end also; for about the last two months or so....just put it down to my "aging" computer OR more advertising uploads?

Dolphin

Only $12 (USD) per month

colin_twiggs

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Post Number: 3204
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Wednesday, July 23, 2008 - 04:31 pm:

The trouble is at startup, so it is probably related to your Internet bandwidth. I assume you are both on broadband. What download speed does your ISP provide?

Please run a traceroute and send the results.

Regards,
Colin

rockon

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Post Number: 275
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Wednesday, July 23, 2008 - 06:10 pm:

Dolphin,Thanks for reply..At least I'm not the only one

Colin....Have just run a speed check via beltronica and it comes back as...

Download....205kbps (25.64KBps)

Upload......50.72kbps (6.34KBps)

which isn't too bad at all.

I will try to muddle through traceroute tomorrow so please be patient with me.

Hopefully others will read these posts and realise that IC, apart from being an easy to use application, always has somebody on the other end of the keyboard to help with these problems that arise with any web based application.

Cheers.

(Message edited by rockon on July 23, 2008)

colin_twiggs

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Thursday, July 24, 2008 - 08:48 am:

Rockon,

Also attach any recent debug files. You will find these at C: >> Program Files >> Incredible Charts >> Debug. Files are named by date (e.g. 20060104_104454.txt was created January 4, 2006).

Regards, Colin

gdd3

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Post Number: 328
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Thursday, July 24, 2008 - 12:14 pm:

Colin...I'm using iinet broadband2 in a metro area; my current speed(at the lower end on iinet's promised/capable speed for broadband2 but ok)is dnload...383.20kbps and upload... 144.88kbps.

Tried to follow thru with the "traceroute" procedure yesterday without success but will try once again later today.

Dolphin

colin_twiggs

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Thursday, July 24, 2008 - 04:05 pm:

If you are running ad-blocking software, please exclude Incredible Charts. It delays opening of the charting software.

Regards,
Colin

rockon

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Post Number: 276
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Thursday, July 24, 2008 - 05:38 pm:

I have just uninstalled Adaware and Spybot.These are the only non windows blocking devices apart from AVG antivirus that I had on the computer.I have deleted any loose files associated with these 2 programs and have turned off the pop up blocker.IC is ticked elsewhere as being a friendly site. I dont know where to look for any other settings etc. so I will just keep poking round till I find something.Definitely a timing problem with every startup taking 65secs before anything happens.No probs once open so no huge hassle on my end,so I will leave it at that.Thanks to Colin and the team for the prompt action.Cheers.

rockon

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Post Number: 277
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Friday, July 25, 2008 - 12:47 am:

Colin (and Dolphin)

I have just found that most settings on AVG have reverted to default.I have no idea how this has happened but IC hasn't been getting blocked, It's been getting scanned before being allowed to open.My apologies for causing this enquiry as the fault has been 100% on my end.Hopefully this can be used to save hassles in the future.Maybe an entry in FAQ isn't such a bad idea.Still, strange though how IC was the only program affected,but all seems ok for now.Thanks again for the help and sorry again for the inconvenience.

colin_twiggs

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Friday, July 25, 2008 - 10:19 am:

Rockon,

Thank you for the feedback. Has anyone else experienced a similar problem with AVG?

Regards,
Colin

sway

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Post Number: 383
Registered: 12-2005

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Friday, July 25, 2008 - 11:02 am:

Colin

I didn't have a specific problem with IC and AVG, but with AVG 8 in general. As far as I am concerned it is a step backwards from previous versions of AVG. I have since gone to Avast Home v4.8. I don't like it as much as the old AVG but it is a lot better than AVG v8.0

Regards
Sway

This is not a recommendation or advice. As they say .... DYOR.

rockon

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Post Number: 278
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Friday, July 25, 2008 - 01:38 pm:

I had a few early problems with the new version of AVG which settled down eventually, but I still cannot explain the toolbars on IC being scattered across the page last week.If this didn't happen to anyone else, then I think this particular problem may have been unique to my computer.I had a small problem about 18 months ago where the computer started up in black and white(nothing to do with IC). I reached across and pulled the plug out of the powerpoint.When I plugged back in and restarted, everything was back to normal and I havent had a problem since so strange things do happen....I have also spoken to a mate this morning who says that Adaware and Spybot don't always live in harmony.He reckons that their paths cross occasionally and that can cause general computer problems but that can't be substantiated. Just to be on the safe side, I only have Spybot now...Cheers.

sway

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Post Number: 384
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Friday, July 25, 2008 - 01:47 pm:

Just out of interest I timed an IC startup. It took 9 seconds to get to the login screen, then a further 26 seconds until my default chart was displayed. I think that is slower than it used to be. I have a 1.5Mb/sec ADSL connection.

Cheers
Sway

This is not a recommendation or advice. As they say .... DYOR.

rockon

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Post Number: 279
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Friday, July 25, 2008 - 02:23 pm:

Sway, I got 13sec and 10 sec which I am happy with.

If you have a look at the AVG settings it may help but if the settings are ok then I can't help.Open your AVG and...

Click on.....Tools >> Advanced Settings>> Resident Shield

and if the box marked "Scan potentially unwanted programs and spyware threats" is ticked then go to the resident shield pane on the left and hit >>Exceptions. You can then add IC to a list and hopefully all will be good...Hope this helps.

PS....Just read your posts again and realise you no longer use AVG.Sorry....Maybe your antivirus is scanning IC anyway......Good luck.

(Message edited by rockon on July 25, 2008)

sway

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Friday, July 25, 2008 - 02:32 pm:

Rockon

sway wrote on Friday, July 25, 2008 - 11:02 am:
I have since gone to Avast Home v4.8. I don't like it as much as the old AVG but it is a lot better than AVG v8.0

Thanks anyway
Cheers
Sway

(Message edited by sway on July 25, 2008)

This is not a recommendation or advice. As they say .... DYOR.

sway

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Post Number: 386
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Friday, July 25, 2008 - 02:38 pm:

I tried again and got 12 sec and 42 sec respectively. Think it also depends on how many exchanges load at startup. I have ASX, NYSE and Nasdaq autoloading

Sway

This is not a recommendation or advice. As they say .... DYOR.

colin_twiggs

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Saturday, July 26, 2008 - 11:50 am:

Sway,
Try Securities >> Remove Autoload of >> Exchanges >> Nasdaq and NYSE. Does that improve the startup speed?

Regards,
Colin

sway

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Post Number: 387
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Sunday, July 27, 2008 - 09:37 am:

Colin

I tried as you suggested and timed 12 sec to get to logon screen then 17 sec to get default chart. Turning my firewall off made no difference.

Cheers
Sway

(Message edited by sway on July 27, 2008)

This is not a recommendation or advice. As they say .... DYOR.

colin_twiggs

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Post Number: 3211
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Tuesday, July 29, 2008 - 10:08 am:

Sway,

This may improve the start-up speed:

De-fragmenting your disk
Adding more RAM if you have 512 Kb or less

We have some further ideas but they will take time to investigate.

Regards,
Colin

rockon

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Post Number: 280
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Tuesday, July 29, 2008 - 05:33 pm:

Just re timed mine and got 15 secs to login page and 16 secs from "I accept" button to viewing chart on screen. I have never timed it before this past week or so, but I feel that this is about the correct speed for my computer at least, as if it takes any longer, one notices the time drag.I don't think mine has ever been any quicker, so I am happy.

Sway....Maybe you could try :

Start >> Run and type in "msconfig"...Click OK and click on "Startup". This will show all the programs that have loaded at startup.I guess that there is a chance that there are heaps of programs running and that is slowing things down???

That is about the extent of my computer troubleshooting knowledge so I hope I haven't confused things for anyone, but I hope this helps..Cheers...Mick.

sway

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Tuesday, July 29, 2008 - 10:09 pm:

Thanks rockon
My startup is pretty lean. I regularly check it for stuff that tends to sneak in. My times are fairly close to yours so I will leave it at that.

Colin, I have 1GB RAM but haven't defragged for many moons, so there's a job for me after I clean up the drive a bit.

Thanks
Sway

This is not a recommendation or advice. As they say .... DYOR.