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     dollars
Member
Username: dollars
Post Number: 111
Registered: 09-2002Rating: N/A
Votes: 0
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| | Tuesday, October 05, 2004 - 05:53 pm: | 
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Having some problems with the computer in general and unable to log in to IC. Cleared temp internet files may have deleted some files associated with log in ID. On attempting to log on says to forward debug file to tech@ .... but on clicking on "help" brings up error. Am I able to download IC and try again? Any suggestions gratefully accepted
cheers $
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 1345
Registered: 09-2002Rating: N/A
Votes: 0
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| | Tuesday, October 05, 2004 - 06:02 pm: |
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Dollars,
Please start with the Connection Checklist. If that fails to solve the problem, send us your Debug Files.
Regards
Colin
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robin
Member
Username: robin
Post Number: 616
Registered: 11-2002Rating: N/A
Votes: 0
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| | Tuesday, October 05, 2004 - 06:04 pm: |
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Hello Dollars,
Clearing your Temporary Internet Folder will not affect IncredibleCharts.
As a start please attempt a manual update to the latest version: http://www.incrediblecharts.com/online_charts/manual_update.htm
Thanks,
Robin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 1346
Registered: 09-2002Rating: N/A
Votes: 0
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| | Tuesday, October 05, 2004 - 06:08 pm: |
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Too many responses can be confusing.
OK. Start with the manual update, then do the Connection Checklist. If that fails, send us the debug files.
Regards
Colin
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dollars
Member
Username: dollars
Post Number: 112
Registered: 09-2002Rating: N/A
Votes: 0
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| | Wednesday, October 06, 2004 - 05:10 pm: |
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thanks Colin and Robin
will try you suggested remedy
cheers $
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gohard
Member
Username: gohard
Post Number: 211
Registered: 05-2003Rating: N/A
Votes: 0
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| | Tuesday, January 11, 2005 - 12:04 pm: |
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Morning Robin,Colin
Tried to log on this am and found a new update taking place received the following error message that appeared I am unable to proceed further as it keeps reloading the same checked the firewall and all is ok using kerio
The software was fine am yesterday when i last logged on
Your help is appreciated
Thanks in advance G
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gohard
Member
Username: gohard
Post Number: 212
Registered: 05-2003Rating: N/A
Votes: 0
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| | Tuesday, January 11, 2005 - 12:28 pm: |
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Further to last mail tried to do manual update and following error message appeared hope this helps
Cheers G
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gohard
Member
Username: gohard
Post Number: 213
Registered: 05-2003Rating: N/A
Votes: 0
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| | Tuesday, January 11, 2005 - 12:34 pm: |
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Don't know what is happening cancelled error message found the login completed itself will close and open a few times to see if anything happens
did that it all appears ok.
Sorry to trouble you
Cheers G
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 1536
Registered: 09-2002Rating: N/A
Votes: 0
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| | Tuesday, January 11, 2005 - 12:40 pm: |
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Gohard
Try the following:
1. Restart IC
2. If that doesn't solve the problem, restart your computer, before opening IC.
3. If there is still a problem, download the latest test version and save over incrediblecharts.exe
Regards
Colin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 1537
Registered: 09-2002Rating: N/A
Votes: 0
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| | Tuesday, January 11, 2005 - 12:42 pm: |
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Gohard,
Seems that the problem was solved by step 1. Is that correct?
Regards
Colin
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gohard
Member
Username: gohard
Post Number: 214
Registered: 05-2003Rating: N/A
Votes: 0
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| | Tuesday, January 11, 2005 - 01:02 pm: |
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Colin
It seemed to resolve itself after i closed the error box i did not restart IC it continued to open by itself i did not restart the computer still continues to work ok Thanks
Cheers G
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 1540
Registered: 09-2002Rating: N/A
Votes: 0
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| | Tuesday, January 11, 2005 - 06:52 pm: |
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Gohard
It appears from the first image that your executable is incorrectly named as Incrediblecharts.exe.exe. This must have happened when you saved the test version. It will confuse the Updater.
1. Go to My Computer and on the top menu select Tools >> Folder Options >> View and clear the check box for Hide extensions for known file types.
2. Then go to C:\Program Files\Incredible Charts and check the names of the executables (with .exe extensions).
3. If there are two Incrediblecharts.exe files, one ending with ".exe.exe" then delete that one.
4. If there is only one file, named Incrediblecharts.exe.exe, then right-click to rename it and rename as Incrediblecharts.exe.
Regards
Colin
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gohard
Member
Username: gohard
Post Number: 215
Registered: 05-2003Rating: N/A
Votes: 0
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| | Wednesday, January 12, 2005 - 11:27 am: |
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Morning Colin,
Confirming your instruction I discovered that the file was named with two exe's previous to this latest change I had been updating with the test versions what would change the file name by doing it this way. Yesterday when I loaded manually it accepted the update but gave that second error is there some conflict with the software I have not changed the file names to my knowledge
Thanks for the support
Cheers G
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 1541
Registered: 09-2002Rating: N/A
Votes: 0
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| | Wednesday, January 12, 2005 - 11:49 am: |
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Gohard
Because known extensions were not displayed, you may have added the ".exe" not realizing that there was already a hidden extension.
Just make sure that there is only one executable file (with .exe extension) in your Incredible Charts folder (besides Uninstall.exe).
If you get the error below, locate the file and delete it. Then restart IC.
Regards
Colin
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ohkoolnutz
Member
Username: ohkoolnutz
Post Number: 1
Registered: 10-2005Rating: N/A
Votes: 0
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