The Peril of Comsec

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holycow

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Post Number: 2976
Registered: 08-2004

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Wednesday, July 25, 2007 - 10:36 am:

There's a saying that goes like this... "cheap things don't come good and good things don't come cheap"! For a while I thought I'd found something that goes against this saying - Comsec! Yes, I'd read many times before where other users/customers of Comsec complaining about them by calling them names such as "comsuck..." etc. I'd never found Com"sick" to be harsh or nasty to me. It's been good to me!

But lately, in the last two months or so, I believe Comsick has reached a point where it has become too big for its own good, or rather it has become too big for my good... it has become sick, too sick to handle the volume of transactions that's thrown at it on a day like this! It's overloaded, not sure if it's a bandwidth or system/capacity problem - it's their problem regardless!

But with the system in limbo and is out of reach, it has made whatever I want to do impossible! It's no good to anyone if the system can't perform or staying alive when it is needed most! From a system management's point of view, I think Comsick should sack the whole IT/IS team and send them to the dog pound! I think they have failed and failed miserably!

That's my take! I will move away from them slowly starting today... that's for their own good as they have become a glutton that needs to attend a fat camp. And since they are incapable of providing more resources to handle the workload, I think the only way is to force them to face the truth - they are FAT and UGLY! They need to reduce their weight or their customers like me will have to suffer due to their incompetence!

Enough said!

ps: here's an observation - when was the last time you read about system failure due to overloading? At each market peaks! If you are a contrarian like me, you would read this "symptom" with a more serious disposition - the market is too full of retail investor cum traders!

HC

"Shit happens... so is losing trade!"

resillent1

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Post Number: 103
Registered: 10-2006

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Votes: 0


Wednesday, July 25, 2007 - 10:51 am:

Pro Trader 2 still seems to be running.

Not the friendliest platform in the world so there is probably less users on it.

holycow

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Post Number: 2977
Registered: 08-2004

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Wednesday, July 25, 2007 - 11:18 am:

I am running protrader 1 and is a platinum user... but the system is still dying on me! May be I should take another look into PT 2. Thanks.

HC

"Shit happens... so is losing trade!"

ohkoolnutz

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Post Number: 628
Registered: 10-2005

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Wednesday, July 25, 2007 - 11:23 am:

I advise you to avoid ETrade. The same problem exists.

---
ohk

Lies, Damn Lies and Technical Analysis

philr

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Post Number: 208
Registered: 04-2004

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Votes: 0


Wednesday, July 25, 2007 - 11:34 am:

hc

I use Protrader 1 and Ver 2 as a backup only.

Ver 2 is not nearly as user friendly and is fairly slow and buggy.

I also have Webiress that's ok but the graphics are dreadful.

Comsec pro 1 is still my top choice when its working, its frustrating on days like today when its down.

Phil

holycow

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Post Number: 2979
Registered: 08-2004

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Wednesday, July 25, 2007 - 11:37 am:

thanks everyone, is there any other platform that is worth considering?

Cheers.

ps: downloaded PT2, installed and run with error msg saying failure to initialised properly. Could be whole lots of "sh*t" but also could be as simple as their whole farm of servers are running in slow motion! I am giving up for today - a lesson well learned!

HC

"Shit happens... so is losing trade!"

holycow

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Post Number: 2980
Registered: 08-2004

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Wednesday, July 25, 2007 - 11:41 am:

fyi... I have changed my signature to reflect a more appropriate circumstance of why shit happen in this world... &*&%$

HC

"Shit happens... because I trade with ComSick!"

zorba

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Post Number: 170
Registered: 12-2003

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Votes: 0


Wednesday, July 25, 2007 - 11:46 am:

You probably know this already but just in case, you are still able to trade by using the Commsec site at http://www.comsec.com.au
Just log onto your account and do your trades there.
HTH

As the Irishman said, 'Anyone who's not confused here doesn't really understand what's going on'.

macca888

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Post Number: 206
Registered: 10-2002

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Votes: 0


Wednesday, July 25, 2007 - 11:56 am:

G'day holycow

After downloading and trying to start PT2 on my new computer with Vista I got the same message as you.
I needed to go to C:/ Program Files/CommSecPro (the application file with the gold symbol before it) and the right click on it and "Run as Administrator".

Trying to first start it from my desktop didn't work and this workaround came from a very helpful CommSec tech assistant over the phone who was a great help to a technophobe like myself.

Hope this helps (after the EOD I suggest)

888

sway

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Post Number: 33
Registered: 12-2005

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Wednesday, July 25, 2007 - 11:59 am:

I have found E*Trade to be OK today, unlike others.

Geoff

resillent1

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Post Number: 104
Registered: 10-2006

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Wednesday, July 25, 2007 - 12:04 pm:

There’s nothing like slippage to keep us frozen in the headlights of oncoming danger.

To remind us of the risks “Comslip” might be a good name.

holycow

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Post Number: 2981
Registered: 08-2004

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Wednesday, July 25, 2007 - 12:15 pm:

Thanks again everyone.

Zorba,

Thanks for the suggestion.

M888,

I am always running with an admin account in my XP. I believe there're more in the problem. I will try later tonight.

Sway,

I am looking into ET now.

Resilient,

You are a gentleman... while I am a brawler - I like to talk dirty. :-)

Cheers.

HC

"Shit happens... because I trade with ComSick!"

philr

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Post Number: 209
Registered: 04-2004

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Wednesday, July 25, 2007 - 02:47 pm:

hc

Comsec ver 2 is not working properly either now so I wouldn't bother with it.

Phil

resillent1

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Post Number: 455
Registered: 10-2006

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Wednesday, May 14, 2008 - 11:45 am: