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     colin_twiggs
Member
Username: colin_twiggs
Post Number: 1771
Registered: 09-2002Rating: N/A
Votes: 0
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| | Saturday, June 04, 2005 - 10:22 am: |  
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Virus Warning
Subject: Your Account is Suspended For Security Reasons
We regret to inform you that your account has been suspended due to the violation of our site policy, more info is attached.
Do not open attachments. This is a suspected virus that purports to be sent by a reliable sender.
Regards
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 1772
Registered: 09-2002Rating: N/A
Votes: 0
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| | Saturday, June 04, 2005 - 12:56 pm: |
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Apologies. I managed to confuse a large number of readers with my last forum announcement. It is amazing what a difference the italics make.
The announcement warned that a new virus WORM_MYTOB.CE is circulating. The subject may read "Your Account is Suspended For Security Reasons" or "Account Violation". The content may read "We regret to inform you that your account has been suspended due to the violation of our site policy, more info is attached."
Do not open any attachments. The worm operates in a similar way to the recent SOBER worm, where it spoofs real email addresses, so some of these messages appear to come from a legitimate account, but in fact are bogus.
Regards
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 1777
Registered: 09-2002Rating: N/A
Votes: 0
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| | Tuesday, June 07, 2005 - 12:45 pm: |
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Another Virus Warning
This is similar to the WORM_MYTOB.CE virus but asks the recipient to click a link in the email rather than an attachment.
Here is typical wording:
"Dear Valued Member,
According to our site policy you will have to confirm your account by the following link or else your account will be suspended within 24 hours for security reasons."
The links imitate legitimate website addresses but take users to a false IP address where your PC may be infected with a virus.
Regards
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2046
Registered: 09-2002Rating: N/A
Votes: 0
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| | Monday, September 12, 2005 - 06:47 pm: |
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Our aim for some time has been to create a forum community that effectively moderate themselves. As a step in that direction, we have appointed five senior members to act as an advisory panel to the moderators. Panel members have been selected to represent as diverse a range of views as possible -- some senior members were not approached as a result.
The Panel's role will be to advise the moderators regarding acceptable forum behavior and practices; and any revision of the forum rules. The Panel will purely act as advisors: Robin and I will remain as moderators. If we do not follow their advice, however, we undertake to disclose any such instance to the general forum.
Decisions by the panel will reflect the majority view and will not necessarily reflect their individual views. All discussions by the panel are treated as confidential. Members privacy is maintained as the panel will have no access to personal details.
We will be guided by feedback from individual members, as to whether the panel reflect the views of the general forum community. The composition of the advisory panel will be reviewed every year.
I would like to thank the following members for agreeing to participate on the Panel:
DeanRosario
Hilarius
Ingot54
Spider
SusieQ
If you have further questions, I have created a thread under Feedback.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2153
Registered: 09-2002Rating: N/A
Votes: 0
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| | Friday, October 21, 2005 - 03:35 pm: |
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With the help of the Moderators Panel we have updated the chart forum rules.
They are as simple and straight-forward as possible. Please read them if you have a spare moment.
Regards
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2231
Registered: 09-2002Rating: N/A
Votes: 0
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| | Wednesday, November 09, 2005 - 03:24 pm: |
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We have introduced a new support system to improve response times and track the progress of members' requests. In future please use the Contact Us link on the top menu rather than email.
Thanks
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2406
Registered: 09-2002Rating: 
Votes: 4
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| | Thursday, February 09, 2006 - 01:59 pm: |
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Bulls, Bears ..... and Badgers
There are a number of valuable contributors to our forum. Some are bulls and some are bears, some prefer TA and others FA -- but they all state their position clearly and back this up with detailed, considered analysis.
There are others on the forum, whose crowning achievement is to post more than any other member while making minimal contribution to any form of analysis. If they disagree with someone, rather than contribute some new insight or meaningful analysis, they attempt to badger the other party until they leave the forum, sometimes posting up to 20 or 30 times a day.
This has to stop. I am sure that many readers would prefer a forum with fewer posts and better quality. Banter should be kept on the Back Page -- badgering (or niggling other members) will no longer be tolerated.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2442
Registered: 09-2002Rating: N/A
Votes: 0
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| | Thursday, February 16, 2006 - 03:32 pm: |
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ASX ETO Charts
Our apologies to ETO users. We have a problem with the ETO end-of-day updates. Our data suppliers are working on the problem and have promised a solution soon.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2445
Registered: 09-2002Rating: N/A
Votes: 0
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| | Thursday, February 16, 2006 - 09:04 pm: |
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Incredible Charts Data
Our service providers in New Jersey have experienced a network outage. This means that our data servers are unavailable until the network is restored. The website servers, located in Vancouver, are unaffected by the outage.
We apologize for the inconvenience and will notify you as soon as the servers are back online.
Regards, Colin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2446
Registered: 09-2002Rating: N/A
Votes: 0
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| | Thursday, February 16, 2006 - 10:33 pm: |
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Thank you for your patience. Incredible Charts Data servers are back online.
What we have learnt from this is: no matter how redundant our server and service provider's setup, we are still vulnerable. We will establish further data servers in a separate geographic location.
Regards,
Colin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2453
Registered: 09-2002Rating: N/A
Votes: 0
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| | Monday, February 20, 2006 - 11:41 am: |
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Raising Standards
There have lately been a number of off-topic exchanges that have more to do with individual member's egos and little or nothing to do with technical analysis. I believe that most readers find them tiresome and, with that in mind, we have amended the forum rules. Changes are shown in red.
Show courtesy and tolerance
You are welcome to disagree with opinions, ideas, and facts, but please do not take conflicting views as personal criticism -- it would be a boring world if we all shared the same opinions. Under no circumstances will you be allowed to attack, harass or pester other members.
Stay on topic
Trading and technical analysis are serious subjects. Please keep your posts relevant to the topic and confine any banter to the Back Page.
We ask all readers to assist by reporting any breaches of forum rules.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2480
Registered: 09-2002Rating: N/A
Votes: 0
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| | Wednesday, March 01, 2006 - 09:34 am: |
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Reporting Abuse
We have introduced a Report Abuse button next to each Forum post. Please assist us by reporting any transgression of the Forum Rules.
Thank You,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2530
Registered: 09-2002Rating: N/A
Votes: 0
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| | Saturday, April 22, 2006 - 11:24 am: |
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A defective hard disk has been causing problems with the active-passive server array for our website (home page, chart forum, trading guides and ad server). Apologies for the intermittent service over the last few hours.
The charts are run on separate servers and are unaffected.
Regards,
Colin Twiggs
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robin
Member
Username: robin
Post Number: 885
Registered: 11-2002Rating: N/A
Votes: 0
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| | Monday, April 24, 2006 - 04:02 am: |
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Apologies for the chart forum being offline for most of the weekend, and for the server timeouts experienced during the restore operation ( of the chart forum ) on Sunday morning.
The forum was in a corrupted state when we resumed service after the disk replacement Colin mentioned in an earlier announcement on Saturday.
Our first attempt to correct the problem without losing any data resulted in a more corrupted forum. We've since restored the forum from a backup and managed to get the problems sorted out.
Unfortunately during the restore, which took a while, forum pages were not available and many users experienced server timeouts when accessing the IncredibleCharts web site.
With regard to the forum, a few posts posted on Sunday morning were lost - I've reposted those posts based on the email notifications I received.
There may well be a sub-thread missing from a subtopic list deeper in the hierarchy of forum pages - I've corrected the topic lists and subtopic lists I was aware of.
Please let me know of any subtopic that you suspect has still "disappeared" - I will be able to correct them if there are any.
Thanks,
Robin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2534
Registered: 09-2002Rating: N/A
Votes: 0
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| | Monday, April 24, 2006 - 10:28 am: |
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Please use the Last 1/3/7 Days feature when searching for recent threads. The thread order (under each Topic) is corrupted and some recent threads will be displayed at the bottom of the list until there is a new post.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2557
Registered: 09-2002Rating: N/A
Votes: 0
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| | Thursday, May 18, 2006 - 05:34 pm: |
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Break in Transmission
We have to restart the chart server. Apologies for the few minutes break in transmission.
Regards,
Colin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2565
Registered: 09-2002Rating: N/A
Votes: 0
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| | Wednesday, June 07, 2006 - 12:04 pm: |
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ASX Corrections
The ASX have reported that the closing prices are incorrect on 13 securities for the trade date 29 May 2006. Our data suppliers have been liaising with the ASX to provide further information as the corrections also affect the high, low and volume parts of the day's data.
The stocks affected are BAX, DEX, EQN, IVC, KKT, MMS, OKN, OMH, PMA, SAI, SLM, TGR and TWO.
We will provide further information on these corrections as received from the ASX.
Regards,
Colin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2566
Registered: 09-2002Rating: N/A
Votes: 0
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| | Thursday, June 08, 2006 - 11:29 am: |
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ASX Corrections
Following my earlier announcement, corrections have been posted for 29 May 2006 for these stocks:
BAX, DEX, EQN, IVC, KKT, MMS, OKN, OMH, PMA, SAI, SLM, TGR and TWO.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2645
Registered: 09-2002Rating: N/A
Votes: 0
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| | Thursday, October 12, 2006 - 12:45 pm: |
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US Data Updates
The 7:30 p.m. update was delayed, but is now available. We are still investigating the cause of the delay.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2651
Registered: 09-2002Rating: N/A
Votes: 0
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| | Friday, October 20, 2006 - 12:34 pm: |
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Unable To Connect
We have received four reports from users unable to connect to our server. All use the same service provider.
We have tested the connection to our server using a Bigpond connection and all is fine.
If you experience a connection problem, do a connection test. You should see two green squares displayed. If one is missing, please report this to your service provider.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 2652
Registered: 09-2002Rating: N/A
Votes: 0
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| | Friday, October 20, 2006 - 02:49 pm: |
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iPrimus Customers
We have now had 8 reports from iPrimus customers unable to connect to our server. They appear to be having trouble with their international bandwidth. Most of the reports started as failure to connect on HTTPS (port 443), but the latest reports are connection timeouts -- indicating limited bandwidth.
We have reported the matter to Primus but so far have not received a response. If they do not correct the problem shortly, all we can suggest is that you try an alternative internet connection.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3060
Registered: 09-2002Rating: N/A
Votes: 0
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| | Wednesday, November 28, 2007 - 02:11 pm: |
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Bigpond appear to experiencing problems with their international bandwidth, preventing some users from connecting to our servers.
If Incredible Charts times out when attempting to open, please try the Connection Test.
If the two green squares are not displayed, please contact Bigpond Technical Support and advise them that you cannot connect to IP address 66.70.45.174 on HTTP or HTTPS. The server will not respond to a PING test, but we have verified that it is available and functioning normally.
Regards,
Colin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3061
Registered: 09-2002Rating: N/A
Votes: 0
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| | Wednesday, November 28, 2007 - 07:44 pm: |
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If you are experiencing problems with your Bigpond connection, please do a traceroute and send this to Bigpond Technical Support.
- While connected to BigPond, select Start >> Run
- Type cmd
- Click OK.
- To perform the trace, type or paste: tracert 66.70.45.174 > C:\TRACE.TXT
- Attach the file to your Bigpond email or open with Notepad and paste the contents into the Bigpond support form.
- Please send a copy of the file to us (C:\TRACE.TXT) using a support request (click the Browse button to attach the file).
Regards,
Colin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3132
Registered: 09-2002Rating: N/A
Votes: 0
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| | Wednesday, March 12, 2008 - 05:34 pm: |
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Our website servers in Vancouver are playing up. Please bear with us while we locate the source of the problem.
This does not affect the charting application.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3267
Registered: 09-2002Rating: N/A
Votes: 0
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| | Friday, November 14, 2008 - 09:56 am: |
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We have switched web servers and experienced a few teething problems with the forum and support requests that I believe are now resolved.
If you experience any further problems today and cannot lodge a support request, please call 1300-850-951 in Australia or 1866-662-7542 in the US or Canada.
Thank you for your patience.
Regards,
Colin
(Message edited by colin_twiggs on November 14, 2008)
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3268
Registered: 09-2002Rating: N/A
Votes: 0
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| | Friday, November 14, 2008 - 12:08 pm: |
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In an unrelated incident our data server went down for a few minutes, preventing some members from obtaining chart updates. We apologize for the inconvenience. The chart service is now restored.
Regards,
Colin Twiggs
(Message edited by colin_twiggs on November 14, 2008)
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3307
Registered: 09-2002Rating: N/A
Votes: 0
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| | Tuesday, March 03, 2009 - 03:08 pm: |
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SERVER DOWN-TIME
Our data servers are migrating to a new data center. While steps have been taken to ensure a smooth transition, users may experience limited access to their charts during the period below:
- Eastern Time: Saturday, March 7th, midnight to 8:00 a.m.
- Australian Eastern Time: Saturday, March 7th, 4:00 p.m. to midnight.
Thank you for your patience.
Regards, Colin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3308
Registered: 09-2002Rating: N/A
Votes: 0
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| | Saturday, March 07, 2009 - 04:47 pm: |
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Reminder: SERVER DOWN-TIME
Our data servers are migrating to a new data center. While steps have been taken to ensure a smooth transition, users may experience limited access to their charts during the period below:
* Eastern Time: Saturday, March 7th, midnight to 8:00 a.m.
* Australian Eastern Time: Saturday, March 7th, 4:00 p.m. to midnight.
Thank you for your patience.
Regards, Colin
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3316
Registered: 09-2002Rating: N/A
Votes: 0
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| | Friday, March 20, 2009 - 09:27 am: |
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Our main data server appears to have shut down. We are investigating.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3317
Registered: 09-2002Rating: N/A
Votes: 0
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| | Friday, March 20, 2009 - 10:18 am: |
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The data server is back up.
US updates will come through shortly.
Thank you for your patience.
Regards,
Colin Twiggs
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colin_twiggs
Member
Username: colin_twiggs
Post Number: 3318
Registered: 09-2002Rating: N/A
Votes: 0
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| | Friday, March 20, 2009 - 10:44 am: |
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US data updates are now completed.
Regards, Colin
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colin_twiggs
Moderator
Username: colin_twiggs
Post Number: 98
Registered: 06-2009Rating: N/A
Votes: 0
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| | Thursday, August 20, 2009 - 03:49 pm: |
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Incredible Charts Forum
=======================
We have been experiencing problems with the forum server. Readers reported that they were unable to view the forum pages. Our service provider has managed to restore the service and we are awaiting their report back.
Thank you for your patience.
Regards,
Colin Twiggs
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colin_twiggs
Moderator
Username: colin_twiggs
Post Number: 411
Registered: 06-2009Rating: N/A
Votes: 0
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| | Sunday, January 24, 2010 - 06:48 am: |
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Data Availability
=================
Our database has been corrupted on the reboot following the latest Windows Update. Some stocks are not available when requested from the server. Please bear with us while we restore the data.
Regards,
Colin Twiggs
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colin_twiggs
Moderator
Username: colin_twiggs
Post Number: 412
Registered: 06-2009Rating: N/A
Votes: 0
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| | Sunday, January 24, 2010 - 09:46 am: |
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Data Availability
=================
The premium service is restored. The free service is still slightly patchy. We will re-generate late this evening when it will cause less disruption.
Thank you for your patience.
Regards,
Colin Twiggs
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robin
Member
Username: robin
Post Number: 1050
Registered: 11-2002Rating: N/A
Votes: 0
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| | Sunday, January 24, 2010 - 10:08 pm: |
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Data Availability
=================
Our Application Server will be offline for approximately 2 hours tonight from 23:00 Sydney time while we correct some issues on a disk partition on the server.
The maintenance will not effect our website or this forum, but will effect the charting application.
Thank you for your patience.
Regards,
Robin Twiggs
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robin
Member
Username: robin
Post Number: 1055
Registered: 11-2002Rating: N/A
Votes: 0
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| | Sunday, February 07, 2010 - 07:18 am: |
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Data Availability
=================
Our Application Server will be offline for approximately 30 minutes today from 07:30 AM while we migrate onto a new Server.
The migration will not effect our website or this forum, but will effect the charting application.
Thank you for your patience.
Regards,
Robin Twiggs
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colin_twiggs
Moderator
Username: colin_twiggs
Post Number: 440
Registered: 06-2009Rating: N/A
Votes: 0
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| | Sunday, February 07, 2010 - 11:26 am: |
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Stock Screener
==============
We have completed the switch to a new more powerful server that will deliver faster data and stock screen results. Unfortunately the Saved Screens and Shared Screens tabs on the stock screener appear blank. We are investigating and will announce when the problem has been fixed.
Thank you for your patience.
Regards,
Colin Twiggs
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colin_twiggs
Moderator
Username: colin_twiggs
Post Number: 441
Registered: 06-2009Rating: N/A
Votes: 0
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| | Sunday, February 07, 2010 - 03:32 pm: |
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Stock Screener
==============
Saved Screens and Shared Screens are now restored on the stock screener.
Thank you again for your patience.
Regards,
Colin Twiggs
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